We treat the privacy of our patients, clients and website users very seriously and we take appropriate security measures to safeguard your privacy. This Notice explains how we protect and manage any personal data you share with us and we hold about you, including how we collect, process and share that data.
When you supply your personal details to this clinic they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the General Data Protection Regulation – ie the law):
Information may be used within the clinic for clinical audit purposes to monitor the quality of the services we provide. All of your information is held securely on our premises and may be used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified. Sometimes your information may be requested for research purposes – in such instances we will always ask your consent before releasing such information.
We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.
Your records are stored:
We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:
From time to time, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.
You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors.
Provided the legal minimum period has elapsed, you can also ask us to erase your records.
We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.
Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to in the jargon as the “Data Controller”. Here are the details you need for that:
Sarah Parkes - 01792 817788
Email - firstname.lastname@example.org
If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office – https://ico.org.uk/concerns/.
Change of details - It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for us to correct it.
I understand that it is important that I inform my chiropractor of any concerns, reactions or discomfort associated with treatment.
ents and late cancellations represent a cost to the practice, to you and to other patients who could have been seen in the time set aside for you. Failed appointments can sometimes interfere with your treatment and create unnecessary scheduling problems for
Failure to provide us with 24 hours advance notice or failure to present for a scheduled appointment will result in a cancellation or no show fee. This fee will reflect the cost of your appointment.
It is understandable that sometimes cancellations can not be helped due to illness or emergency and we will take all valid circumstances into account.
Obviously current COVID 19 requirements supersede this policy and patients must cancel if they are suffering from any COVID symptoms. There will be no charge for these cancellations.
Our goal in communicating our cancellation and failed to attend policy is to avoid any extra charges being passed on to the patient.
We thank you for your cooperation and understanding.